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Saturday 12th October

Privacy Policy

When you supply your personal details to us at Evolve Chiropractic, we ensure full compliance with the EU General Data Protection Regulation (GDRP).  The purpose of this policy is to inform you as a user what information we collect about you when you visit the site and how we use that information. 

Under the General Data Protection Regulation (GDPR), your personal details are processed and stored under the lawful bases of:

  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract

We need to collect personal information about you, your health and your health history in order to provide the best, safest and most appropriate care for you possible.  When you request and agree to care and signing our Informed Consent document constitutes as a contract.  You have right to refuse to provide the information, but if you were to do that then we would not be able to provide care. 

  • Legitimate Interestthe processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

We have Legitimate Interest in collecting your information, because without it we would not be able to do our jobs safely and effectively. We have Legitimate Interest as we also think it is important to be able to contact you regarding confirming appointments or to be able to converse with you regarding matters relating to your health care (this is in both our and your legitimate interest). 

  • Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

Only if we have your consent, we may occasionally send you general health information (articles, newsletters or advice), in which you may withdraw this consent at any time – just let us know by any convenient method (phone, email or in person).

  • Legal obligation: The processing is necessary for you to comply with the law (not including contractual obligations).

We have a legal obligation to store your records for eight years after your most recent appointment with us, or until you are 26 years old – if this is longer.  All hard copies of documents or records are stored securely in the clinic and all web-based records are kept secured on our health record service PracticeHub.  We are under an obligation to inform the Information Commissioners Office of any data breeches of this data within 72 hours.

 

We do not share your Personal Data with anyone outside Evolve Chiropractic which doesn’t have a direct link to providing our service to you.  Every member of staff at Evolve Chiropractic are committed to respecting your privacy and confidentiality and has a legal obligation to do so.  We will never share your data with anyone who does not need access without your written consent.  Only the following people/ agencies will have routine access to your data, in order to allow us to provide our service:

  • The web-based patient management software PracticeHub who stores our patient files
  • Your practitioner(s) in order for them to be able provide you with care
  • Our reception team in order them to organise appointments, reminders, schedules and our practitioner’s diaries
  • In the event of a practitioner’s illness or holiday, we may need practitioners to cover.  This will give them access to your personal data and medical notes which are needed in order to provide you with the ongoing care you require.  These practitioners that are used in these events enter into a contract with Evolve Chiropractic which include confidentially agreements to ensure your data is treated with the highest level of privacy.

 Other 3rd Parties

  • Autopilot is our provider that we use to coordinate our communication e-mails. This company will only hold your name and email address.

We are under an obligation to inform the Information Commissioners Office of any data breeches of this data within 72 hours.

We have a legal duty to keep your information confidential. However, if there are circumstances where you or someone else might be at risk of significant harm, there may be a legal reason to share information about you.

Your Data Protection Rights – Under data protection law, your rights include:

  • Your right of access
  • Your right to rectification
  • Your right to erasure
  • Your right to restriction of processing
  • Your right to object to processing
  • Your right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Cookie Policy

(Last Updated August 2021)

Introduction

Evolve Chiropractic may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.evolvechiro.co.uk including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience. 

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification. 

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Use of cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience. 

The information and tables below explains the cookies we use and why:

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Name (Purpose)

_acloggedin (Supports login by Scheduling client if the client has an account)

_client_acloggedin (Supports login by Scheduling client if the client has an account)

algoliasearch-client-js (Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster)

CART (Shows when a visitor adds a product to their cart)

CHECKOUT_WEBSITE (Identifies the correct site for checkout when Checkout on Your Domain is disabled)

client_username (Remembers a logged in Scheduling client’s username between visits)

Crumb (Prevents cross-site request forgery (CSRF)

Locked (Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password)

PHPSESSID (Securely authenticates a visitor during their checkout in Scheduling)

RecentRedirect (Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO)

remember_client (Remembers Scheduling client’s login details if they have an account)

siteUserCrumb (Prevents cross-site request forgery (CSRF)for logged in site users)

SiteUserInfo (Identifies a visitor who logs into a customer account)

SiteUserSecureAuthToken (Authenticates a visitor who logs into a customer account)

squarespace-announcement-bar (Prevents the announcement bar from displaying if a visitor dismisses it)

squarespace-likes (Shows when you’ve already “liked” a blog post.

localstorage)

squarespace-popup-overlay (Prevents the promotional pop-up from displaying if a visitor dismisses it)

ss_cookieAllowed (Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies)

0ss_sd (Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions)

Test (Investigates if the browser supports cookies and prevents errors)

TZ (Allows a Scheduling client’s appointments to display correctly based on their time zone preferences)

Analytics cookies

We’d like to set Squarespace Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. 

Name (Purpose):

ss_cid (Identifies unique visitors and tracks a visitor’s sessions on a site)

ss_cpvisit (Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit (Identifies unique visitors and tracks a visitor’s sessions on a site)

ss_cvr (Identifies unique visitors and tracks a visitor’s sessions on a site)

ss_cvt (Identifies unique visitors and tracks a visitor’s sessions on a site)

Control of Cookies 

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. 

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

Contact Us

As described in the information above, we want you to be certain that we are doing our absolute best to ensure that your personal data is always delt with correctly.  If you feel that this is not the case in some way, you have the right to complain.  Complaints need to be sent to:

  • Ellie Pennycook
  • hello@evolvechiro.co.uk
  • 3-4 St. Clement Yard, St. Clement Street, Winchester, SO23 9DR
  • 01962 809690
  • www.evolvechiro.co.uk

If you are not satisfied with our response or resolution, you have the right to raise the matter with the Information Commissioner’s Office.